Frequently asked questions
Q

What is a ‘double-faced square shawl’?

A

In order for your shawl to really keep you warm and drape well, we add a lining. In addition to keeping you warm, this means your piece is reversible, turn it over to obtain more formal attire.
This lining can be personalized, you can choose its color, fabric, and Warm Factor. Each shawl is made to measure, just for you.

Q

What is the ‘Warm Factor’?

A

To make our shawls even warmers, we invented the concept of shawl linings and Warm Factor. The Warm Factor for each lining is indicated next to its name with little snowflakes.

  • 1 snowflake (for example, for Wool and Silk Muslins, very flexible and lightweight) are good for temperate winters in the French Riviera.
  • 2 snowflakes (for example, Lightweight Wool or Crêpe Georgette, etc.) are better for Parisian winters.
  • Adopt 3 snowflakes if you’re very cold-sensitive person.
  • Choose 4 snowflakes if you live in the North Pole.. In general, these linings are made from soft and cozy Coating Wool. It’s like you were going out draped in your favorite cozy blanket, except you still looking classy and chic.

You can choose your lining based on your region and the temperature where you live, or simply based on its color. So your shawl can protect you from the cold, no matter what kind of winter your country gets. Plus, it makes it reversible!

Q

How and Why Do I Choose My Lining?

A

Since we create each shawl on demand, just for you, we give you the option of personalizing its lining: the color, material, and Warm Factor.

Our linings are chosen from the best wool we find in Paris, and each has its own qualities. When you make your choice, apart from the Warm Factor, you can also look at the weight of the fabric, which is indicated under its composition.
For example, a scarf lined with Wool and Silk Muslin (45 gr/m²) will be more lightweight and flexible than one lined in Wool Flannel (200 gr/m²). It can protect you even if you live in Moscow! Lightweight Wool offers a good balance, making your shawl both warm and flexible.

Please note, our linings are very limited stock, since we adore fabrics and change them often. Don’t wait too long if you fall in love with a color or texture. Some of our linings are only available for a single order, which will make your Shawl + Lining combination absolutely unique.

Q

When will I receive my beautiful woolen shawl?

A

We create your woolen shawl with the lining you choose only on demand, therefore the shipment delay is within 3 to 6 working days. This gives us the time necessary for sewing and preparing your package. Once your order’s payment has been processed, you will receive a confirmation email. You can then check on the progress of your order on the ‘Your Account’ page. Please write to us if you have any questions, we will get back to you right away.

Notice that this delay applies only to wool shawls.

Q

How much will I pay in delivery charges in France?

A

Shipping within metropolitan France is offered for free through Collissimo Suivi. As soon as your beloved shawl leaves our studio, you will receive an email with the tracking number to the address you specified when ordering.

Q

Do you ship outside of metropolitan France?

A

Of course! Shipping costs outside of metropolitan France will be indicated upon ordering, once you have filled out the form with your shipping address.

Q

Can I have my order gift-wrapped?

A

All our shawls are delivered in their beautiful box wrapped with a ribbon. Write to us if you would like us to insert a personalized card in your package (please don’t forget to specify your order number).

Also please don’t forget to check the ‘billing address is different from shipping address’ box when you order through our website, therefore your receipt will be available on your account. We can also send a receipt without the price, just get in touch and we’ll send it by email.

Q

How can I take care of my silk scarf?

A

We recommend that you handle your scarf with care. This accessory requires high-quality dry-cleaning only. If necessary, you can iron your scarf on the ‘silk’ setting.

Please store your scarf untied, and make sure your jewelry or other accessory don’t catch on the threads.

Q

How can I take care of my woolen shawl?

A

Our shawls are printed in Switzerland with soft and silky Italian wool. We recommend that you handle them with care. This accessory requires high-quality dry-cleaning only. If necessary, you can iron your shawl on the ‘wool’ setting.

Please store your shawl untied, and make sure your jewelry or other accessory don’t catch on the threads.

Q

Can I return my order?

A

Of course! You can return items in their original condition and packaging within 14 days after receiving your package. Please contact us with your order number, and we will get in touch with the next steps.

Couldn’t find your answer?
Please do not hesitate to contact us if you could not find the answer to your question, we will happily get back to you as soon as possible.
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